FAQ

QUESTIONS & ANSWERS

Check the frequently asked questions and their answers. 

Haven’t found the answers you were looking for? If you haven’t found the information you were looking for, you can send us an email at info@maranello.wine or CALL US at +39 059 7134301. Our specialized consultants will be available to answer your questions from Monday to Friday from 09:00 to 12:00.

Maranello Wines, with its B2B sales website, markets its own brand of wines and sparkling wines of high quality standards, with an optimal quality/price ratio, allowing trade operators to maximize their markup and profit margins on the sale prices to their retail customers.

As a result, this sales channel is exclusively reserved for professional clients only, and therefore, to view prices and send purchase orders, it is necessary to have access credentials (i.e., username and password) which can be obtained after our approval of the Registration request.

Registration is completely free and does not entail any purchase obligations.

If you are already our customer, just ask us for your username and password. If you are new and want to buy our products, register now by going to the section REGISTER from the menu “MY ACCOUNT”

If this is your first time purchasing on our site, it’s simple: just follow a few small steps. First, to see your reserved prices and/or place an order, you must be registered and have a personal account complete with your data necessary for billing and shipping. After logging in, select the products you wish to purchase. The selected products will automatically be added to your cart. Once you have finished selecting products, you can proceed with the purchase. You can select the payment method you prefer: credit card or bank transfer. After validating your order, you will immediately receive a confirmation email summarizing the ordered products, the prices reserved for you, the sales conditions you have chosen, and any shipping costs.

If delivery is requested within Italian territory, you can decide whether to receive your product directly at your home or to pick it up directly at our loading warehouse.

If delivery is expected outside of Italian territory, the order pickup will be the responsibility and at the expense of the customer at one of our warehouses in Italy, and therefore no shipping costs will be charged.

DELIVERY ADDRESS AND PRODUCT SHIPPING:

The destination and delivery address for the products is defined at Checkout on the same order confirmation page. Alternatively, customers can request delivery of goods to our delivery warehouse.

SHIPPING METHODS AN TIMES 

The customer can decide to entrust MARANELLO WINES with the shipping and delivery of the ordered products. We will take care of the service and deliver the goods as soon as possible and under the best conditions through trusted couriers. In this case, the costs related to shipping will be calculated and indicated at ‘Checkout’ before the order confirmation.

MARANELLO WINES will prepare and ship the products ordered by the Customer, via courier, to the address indicated by the customer at the time of purchase, approximately within 48 working hours from the acceptance of the order. Delivery generally occurs within 4 working days from the shipment. The times reported for the receipt of goods are indicative.
 
Should the customer decide to use their own courier company for the pickup of goods at the Maranello Wines headquarters, they must select ‘Pick up with own means’ at Checkout when confirming the order. In this case, no cost will be charged to the customer, and the times for the pickup of the products will be agreed upon together.

You can send an email to info@maranello.wine or call our Customer Service directly at +39 059 7134309 from Monday to Friday from 09:00 to 12:00.

Should the delivered product have discrepancies compared to what is indicated on the website, be damaged in its packaging or in its external appearance, or if you simply wish to report a service issue related to shipping and delivery, please let us know by filling out and sending the following form to info@maranello.wine

MODULO DI SEGNALAZIONE E RECLAMO.pdf

This approach allows us to avoid unnecessary and complex management arising from the lack of timely information and reference data that is not entirely adequate. In fact, we give our customers the possibility to be contacted shortly by our staff who are appropriately prepared and dedicated to solving the problem that has arisen. After receiving your request, we will make it our priority to contact you and verify together the existence of the conditions for opening a return procedure and/or product replacement.

In any case, you still have the option to contact us directly at the number +39 059 7134309

.

To delete your account from the site, send a written request to info@maranello.wine specifying the email address used during registration.

We will proceed to delete the sensitive data in accordance with data protection regulations under Regulation (EU) 2016/679 (GDPR) and current national legislation.

Shopping Basket
Scroll to Top